Returns & Exchanges

Dear Festive Friend,

At Northlight Sale Store, our mission is to help you create a home filled with light, laughter, and unforgettable celebrations. We carefully handpick every Christmas Decoration, Ornament, and festive Dining supply with joy and precision. We understand, however, that sometimes an item may not perfectly match your holiday vision. That’s why we’ve crafted a returns and exchanges process that is as clear, secure, and respectful as our approach to your privacy.

Your satisfaction is the cornerstone of our festive spirit. Please review our policy below to ensure a smooth and magical resolution.

Our Return & Exchange Promise

Return Window: We gladly accept returns and exchanges within 15 days of you receiving your order.
Condition: Items must be unused, in their original packaging, and in the same perfect condition as when they arrived at your doorstep.
Initiation: To start a return or exchange, please contact our customer care team within the 15-day window at [email protected]. We will provide you with a Return Merchandise Authorization (RMA) number and instructions.

Step-by-Step Guide to Returns & Exchanges

Contact Our Customer Care Team: Email us at [email protected] within 15 days of delivery. Include your order number and the reason for your return or exchange.
Receive Your RMA & Instructions: Our friendly team will respond promptly (typically within 1-2 business days) with an RMA number and the secure return address: Northlight Sale Store, 2584 Harron Drive, Baltimore, MD 21201, United States.
Pack Your Item Securely: Please repack the item in its original packaging, including all parts and documentation. Include a copy of your original packing slip or order confirmation inside the box. Please write the RMA number clearly on the outside of the box.
Ship Your Return: Ship the package using a trackable mail service. We recommend insuring the package, as you are responsible for the item until it arrives safely back at our store. Original shipping costs are non-refundable.
Notify Us & Wait for Processing: Once you’ve shipped the package, please email us the tracking information. Our team will process your return or exchange within 3-5 business days of receiving the item at our warehouse.

Refund Timelines & Methods

We treat your funds with the same care we treat your personal data. Refunds are issued to the original payment method used during purchase.

Credit/Debit Card (VISA, MasterCard, JCB) & PayPal: Once processed, refunds typically appear in your account within 5-10 business days, depending on your financial institution’s policies.
Processing Time: Please allow 3-5 business days for us to inspect the returned item and initiate the refund after its arrival.
You will receive an email notification once your refund has been issued.

Exchanges

Looking for a different size of Christmas Outfits or a different style of Christmas Ornament? We’re happy to help!

Follow the same steps above to return the original item.
In your initial email, clearly state the item you wish to exchange for, including the product name and SKU if possible.
If the exchange item is of higher value, you will be invoiced for the difference. If it is of lower value, we will refund the difference.
Standard shipping charges apply for the new item shipped to you.

Important Exceptions & Non-Returnable Items

To ensure the health, safety, and magical integrity of our products for all our festive friends, the following items are final sale and cannot be returned or exchanged:

Personalized or Custom-Made Items: Any Christmas Ornaments, Christmas Decorations, or Christmas Dining items that have been personalized, monogrammed, or custom-made to your specifications.
Opened Seasonal Consumables: Any opened products from Christmas Dining & Entertaining categories intended for single use (e.g., specialty food items, opened candle sets).
Damaged Items Due to Customer Mishandling: Items not in their original condition, damaged, or missing parts due to reasons not related to our shipping or manufacturing.
Clearance or Final Sale Items: Any item marked as “Final Sale” at the time of purchase.

This policy is designed with the intimate, festive nature of our products in mind, much like the care we put into selecting them.

Return & Exchange Request Email Template

To make initiating your request as easy as decorating your Christmas Tree, feel free to use and adapt the template below when you email us.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Northlight Sale Store Team, I hope this email finds you well. I would like to request a [Return / Exchange] for an item from my recent order. Order Number: [Please insert your order number] Order Date: [Date of order] Item Name: [Name of the product as listed on the website] Reason for Return/Exchange: [e.g., wrong size, changed mind, item defective/damaged upon arrival] For exchanges, I would like to exchange for: [Product Name and SKU/Code if known]. Please provide me with the RMA number and return instructions at your earliest convenience. Thank you for your help in making my holiday preparations joyful. Warmly, [Your Full Name] [Your Shipping Address] [Your Phone Number] [Your Email Address]

Questions? Our Festive Team is Here for You!

Creating a secure and joyful experience for you is our top priority. If you have any questions about our Returns & Exchanges policy, please don’t hesitate to reach out. We’re here to ensure your Northlight experience is nothing short of magical.

Email Us: [email protected]
Mailing Address: Northlight Sale Store, 2584 Harron Drive, Baltimore, MD 21201, United States