Shipping Policy

Dear Festive Friend,

At Northlight Sale Store, our mission is to help you create a home filled with light, laughter, and unforgettable celebrations. Just as we handpick every Christmas Decoration, Ornament, and festive Dining supply with joy and precision, we have crafted our shipping and returns policies to ensure your holiday preparations are seamless, secure, and filled with the same magic you bring to your home.

Your satisfaction is the cornerstone of our festive spirit. Please review the details below to ensure a smooth and joyful experience from your doorstep to ours and back again.

Our Shipping Promise: Bringing the Magic to Your Door

We carefully pack each order with care, aiming to dispatch your festive treasures as quickly as possible.

• Order Processing Time: All orders are lovingly processed within 1-2 business days after payment confirmation.
• Shipping Methods & Delivery Timelines:
  1. Standard Shipping: Shipped via DHL or FedEx.
     • Cost: $12.95.
     • Estimated Delivery: 10-15 business days after dispatch.
  2. Free Shipping: Available on orders over $50, shipped via EMS.
     • Cost: Free.
     • Estimated Delivery: 15-25 business days after dispatch.
• Shipping Region: We ship globally (excluding some remote areas and parts of Asia. Please contact us if unsure).

You will receive a tracking notification once your order is on its way to you, so you can follow its journey.

Our Return & Exchange Promise: Ensuring Your Holiday Vision

We understand that sometimes an item may not perfectly match your holiday vision. That’s why we offer a clear and respectful returns process.

• Return Window: We gladly accept returns and exchanges within 15 days of you receiving your order.
• Condition: Items must be unused, in their original packaging, and in the same perfect condition as when they arrived.

Step-by-Step Guide to a Magical Return or Exchange

1. Contact Our Customer Care Team: Email us at [email protected] within 15 days of delivery. Include your order number and reason for return/exchange.
2. Receive Your RMA & Instructions: Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and our secure return address:
   Northlight Sale Store
   2584 Harron Drive
   Baltimore, MD 21201
   United States
3. Pack Your Item Securely: Repack the item in its original packaging with all parts and documents. Include a copy of your packing slip/order confirmation inside the box. Write the RMA number clearly on the outside of the box.
4. Ship Your Return: Ship using a trackable and insured service. You are responsible for the item until it arrives back with us. Original shipping costs are non-refundable.
5. Notify Us & Wait for Processing: Email us the tracking info. We will process your return/exchange within 3-5 business days of receiving the item at our warehouse.

Refund Timelines & Methods

We treat your funds with the same care we treat your personal data.

• Processing: Please allow 3-5 business days for us to inspect the returned item and initiate the refund.
• Issuance: Refunds are issued to the original payment method used during purchase (VISA, MasterCard, JCB, PayPal).
• Timeline: Once processed, refunds typically appear in your account within 5-10 business days, depending on your financial institution.
• You will receive an email notification once your refund has been issued.

Exchanges

Looking for a different size of Christmas Outfits or a different style of Christmas Ornament? We’re happy to help!

• Follow the steps above. In your initial email, clearly state the item you wish to exchange for (product name and SKU if possible).
• If the new item is of higher value, you will be invoiced for the difference. If lower, we will refund the difference.
• Standard shipping charges apply for the new item shipped to you.

Important Exceptions: Non-Returnable Items

To ensure the health, safety, and magical integrity of our products for all our festive friends, the following items are final sale and cannot be returned or exchanged:

• Personalized or Custom-Made Items: Any Christmas Ornaments, Christmas Decorations, or Christmas Dining items that have been personalized, monogrammed, or custom-made to your specifications.
• Opened Seasonal Consumables: Any opened products from Christmas Dining & Entertaining categories intended for single use (e.g., specialty food items, opened candle sets).
• Damaged Items Due to Customer Mishandling: Items not in their original condition, damaged, or missing parts due to reasons not related to our shipping or manufacturing.
• Clearance or Final Sale Items: Any item marked as “Final Sale” at the time of purchase.

This policy is designed with the intimate, festive nature of our products in mind, much like the care we put into selecting them.

Thank you for choosing Northlight Sale Store to be a part of your holiday story. We are honored to help you create a season filled with joy and light.

Warmly,
The Northlight Sale Store Team ❤️